Terms and Conditions

Sales/Customer service hours: 8:00 AM - 5:00 PM EST Mon-Fri
Toll-Free 1-800-890-7794
276-236-9977
Fax: 276-236-9979

For your convenience, those purchasing with a credit card may place your order on our website 24 hours a day, seven days a week. If you need assistance with your order, our sales staff is available to help you from 8:00 AM - 5:00 PM EST Monday through Friday.

Payment Options
Credit cards:
We accept all major credit cards including:
Visa, MasterCard, American Express, and Discover
Purchase orders:
We accept purchase orders from government agencies and government accredited schools. To expedite your order, your PO can be faxed to us at 276-236-9979.
Check:
You may purchase with a check sent in advance. Sorry, we do not offer the check by phone option at this time. Please call our sales department to obtain exact total of your order including shipping, prior to sending your check. Once the check is received, product will ship within 24 hours.
Please mail checks to:
Family Friendly Schools, LLC
Attn: Sales
411 North Main St.
Galax, VA 24333

Shipping
All orders are shipped via USPS or FedEx.
Shipping charges will be added to all orders. FedEx does not ship to post office box addresses. This includes personal PO boxes that are rented at retail centers. Online orders or purchase orders with a shipping address to a post office box must select USPS.
We cannot ship COD.

Return Policy
All sales are final.
Product exchanges will be given for damaged or defective product only.
Please call (800) 890-7794 between 9:00 AM - 5:00 PM EST for exchange authorization.
1. Request for RMA# is within 30 days of delivery date of merchandise. The product must be returned within 2 weeks of receiving the RMA #.
2. Package must be returned to:
Family Friendly Schools, LLC
411 North Main St.
Galax, VA 24333
3. RMA # must be clearly posted on the outside of the shipment packaging on at least 2 sides.
4. A copy of the original invoice is included with the RMA # clearly marked on it.

The above terms and conditions are subject to change at any time. Please call if you have any questions.